All Pocket Towns orders are shipped from our UK warehouse. Once your order has been processed and dispatched, you will receive tracking information where available.

Delivery times vary depending on the product and demand. Standard UK orders are usually delivered within a few working days after dispatch. Larger items may take slightly longer due to additional handling and preparation. The most accurate delivery estimate is shown at checkout.

We currently ship within the UK and may offer selected international shipping depending on availability. If international shipping is available for your order, it will be shown at checkout.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at info@pockettowns.com. Once an order has been processed or dispatched, changes may not be possible.

We offer a 30 day returns policy with product specific conditions. For larger items, returns must be requested within 14 days of delivery and items must be unused and still in their original packaging. For smaller items, returns are accepted within 14 to 30 days provided the items are unused and in their original packaging. All refunds are processed after inspection at our UK warehouse.

For change of mind returns, customers are responsible for return shipping. For faulty or damaged items, we cover return shipping and will offer a replacement or full refund after inspection.

If your item arrives damaged or faulty, please contact us immediately at info@pockettowns.com with photos. We will prioritise your case and arrange a replacement or refund as quickly as possible.

Once your return is approved, we will provide instructions on how to send your item back. Depending on the product and courier setup, customers may either receive a return label or be asked to arrange their own return shipping. Refunds are issued after inspection.

Yes. Once your order has been dispatched, you will receive tracking information where available so you can follow your delivery.

Yes, most of our products are restocked depending on demand. If an item is out of stock, you can join the waitlist to be notified when it becomes available again.

You can contact us at any time at info@pockettowns.com. Our working hours are Monday–Friday, 10am–4pm (GMT). We aim to respond within 24 to 48 hours.

Our larger items, such as the Pocket Café, require additional handling, packaging and quality checks before dispatch to ensure they arrive safely and in perfect condition.